Privacy statement

We are committed to respecting and protecting the privacy of everyone who uses our website and the confidentiality of any information that you choose to share or provide us with. This statement sets out how we use personal information that we may receive from you.

We adhere to all relevant legislation, including the Data Protection Act 2018 and the GDPR, and ensure that all personal data or information provided by you through using our website and our services, and which is identifiable, is used in accordance with this privacy statement.

This privacy policy was updated on 1 June 2019. We may update this policy and where we do, we will post a new version on this page. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Use and collection of personal information

What information do we collect?

We may collect, store and use the following kinds of personal data:

• Information about your visits to and use of this website
• Information about any communications between you and us on or in relation to this website
• Data you provide us with through the site

Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website and to improve the website’s usability.

Who will see the data?

People in our organisation or working for our organisation who need your data in order to carry out the service we are providing you, such as booking you an appointment or organising treatment.

After collecting data from you that you have consented for us to use, we may transfer it other parts of our organisation. We will only do this where we have a legitimate reason or consent to do so such as to respond to a booking enquiry or contact form that has been submitted. All of the service providers (such as the processing of contact forms) we use are required to maintain the confidentiality and security of your personal data and to use it only in compliance with data privacy laws and for specified and instructed purposes. Each service provider is also responsible for their use of your personal data, according to the rules they set in their own privacy policies.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. The data you share and provide will be used to carry out the services that you request from us. We will only use it to contact you where we have a legitimate reason to do so, or where you have provided consent for this: it will only be used for the purpose for which it is supplied.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to: improve your browsing experience by personalising the website or make other improvements to the website

At any time you can change your mind or withdraw your consent about the way we use your personal data. If you wish to do this, please contact pas@aua.ltd.

There may be circumstances where we are required to disclose personal data without seeking the consent of the data subject. Where these circumstances occur, we will employ legal assistance where necessary, verify the request is legitimate and only then disclose the data. This is to the extent that we are required to do so by law.

How long do we hold information for?

If we have not had meaningful contact with you for two years, we will then delete any personal data we hold.

At any time you may ask us to delete your personal data, and we will do so subject to any legal restrictions or our ability to do so. Any personal data that is deleted is logged anonymously, with details on what was removed and when this took place.

How can you control your personal information?

At any time you can change your mind about the personal information we hold. You can contact us and ask us to delete certain information or to completely erase any personal data we hold on you on our system. Contact pas@aua.ltd to ask that this be done.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Security

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your rights

Under the GDPR, you have the following individual rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

You can find out more about your rights on the ICO website. If you have any questions about these rights in relation to us, please contact pas@aua.ltd.

General

You have the right to see personal data (as defined under the Data Protection Act and the GDPR) that we keep about you. Any request can be emailed to tracy@aua.ltd.

We will provide the relevant data within 28 days unless there is a legitimate reason for why it needs to take longer.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will immediately correct any information found to be incorrect.

Should you wish to lodge a complaint, you have the right to do this through the Information Commissioner’s Office:

Phone: 0303 123 1113

Online contact form: https://ico.org.uk/global/contact-us/email

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Cookie Policy

We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies have various different functions, but essentially they are used to allow websites to respond to you as an individual and how you use it. Cookies in no way give us access to your computer or any information other than the data you choose to share with us.

You can choose to accept or decline cookies when you enter our website and see the cookie notice. Most browsers also allow you to refuse to accept cookies (for example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector). This will, however, have a negative impact upon the usability of many websites, including this one.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third-party ad or social networks, or analytic companies. You can also delete any cookies that are already stored on your computer’s hard drive.

A table of the cookies we use on our website is set out below.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. If you need any help regarding cookies on our website, get in touch by emailing us on pas@aua.ltd.